Expertise
At Zeld Learning Solutions, we have a wealth of experience and, as such, are able to provide innovative approaches to learning. We also understand that you may have specific requirements - we can create bespoke learning solutions tailored to your needs. Please see our areas of expertise listed below.
Customer Service
With our expertise we can develop, refresh or improve your team's customer service skills.
Working with customer facing employees, team leaders and management, we can build a culture of service that is consistent across all employees within your organisation. We can cover everything from understanding customers, communication, right through to handling challenging customers and difficult situations.
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Leadership and Management
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Leaders, ultimately, make or break a team/business. However, in our experience, many people become leaders without the relevant experience or guidance. We can help bridge that gap - we can provide training on: leadership and management styles, facilitating change, coaching, feedback and much more.
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Debt Recovery
With over 15 year of experience within the debt collections industry, we can provide everything from regulatory training modules right through to soft skills training. This can include handling vulnerable customers to complaints handling, right through to understanding the customer's circumstances. Our expertise can help support your teams to develop, refresh or improve their current skills.
Legal and compliance
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Working in a highly regulated industry? Then we can support you with your compliance and regulatory modules.
Having experience of working in a highly regulated industry for over 15 years, we understand the importance of compliance and regulatory modules.
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Soft Skills
Soft skills is a broad term that usually relates to developing skills such as communication, problem solving and teamwork. These are often centered around personality and behaviour. Developing soft skills not only helps to improve employee satisfaction and engagement but also has a direct correlation to improved employee performance. We can support you in everything from emotional intelligence to growth mindset, right through to critical load management.
eLearning creation
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eLearning can be a powerful source of learning, it has the potential to reach an entire workforce consistently and easily, no matter where they are in the world. We can crate bespoke eLearning solutions, written, designed and programmed for the specific needs of your learners.
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